General Delivery Info

Free UK Delivery
We offer a free UK  Standard First class delivery service for all orders of £35 and over. We use Royal Mail for this delivery service within the UK, sometimes your package may require a signature on delivery.

Our delivery options and prices for delivery to within the UK, Europe and Worldwide are detailed below

 Service Type and Destination Estimated delivery times £  €  US$
Standard Delivery to UK only on orders below £35 1-3 days £1.95 €2.50 $2.95
Express Next Day Delivery to a UK address if order placed before 1pm (Mon-Thurs). 1 day £7.95 €10.50 $11.95
Express Next Day SATURDAY delivery  to a UK address if order placed before 1pm on a Friday. 1 day £11.95 €15.50 $17.95
EUROPE: Royal Mail Airsure Tracked. 3-5 days £8.00 €10.00 $12.00
WORLDWIDE inc USA: Royal Mail International Tracked 7-10 days £9.00 €12 $13.50
PR CHINA: Royal Mail International Signed For 10-14 days £9.00 €12 $13.50

For more information about Royal Mail postal services please see www.royalmail.co.uk please use Royal Mail’s track and trace service, to track your overseas delivery. Overseas tracking numbers are sent out with your dispatch email.

We will always aim top dispatch all standard orders within 1 working day of receipt however during busy times dispatch may take up to 2-3 working days. Delivery times are an estimate only provided by Royal Mail and commence from dispatch date.

Overseas Delivery
All overseas deliveries are tracked. We use the Royal Mail’s ‘International Airsure’ service. For countries where Airsure is not available we use the Royal Mail’s ‘International Signed For’ service. This service requires a signature on delivery.

The Royal Mail aim to deliver packages sent using ‘International Airsure’ or ‘Signed For’ services within 3-5 working days, but it can take up to 20 days for delivery to Europe and up to 30 days for the Rest of the World (ROW).
For international orders, Lily Charmed cannot be held responsible for any delays caused during destination customs clearance process. For Christmas please order 14 days in advance to make sure your item arrives in time. For the recommended last posting dates for Christmas 2016 please visit http://www.royalmail.com/greetings

Late and lost deliveries
If your delivery has been delayed (7 days for UK Royal Mail and 21 days for International Airmail since dispatch) please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when Royal Mail considers items as being lost.

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks. We always recommend you use a secure delivery address.